P O L I C I E S

SHIPPING

  • Orders will be processed and shipped within 1-2 business days (Monday through Friday) excluding holidays.
  • Orders are shipped by UPS Ground. 
  • Larger, bulky items such as furniture, lighting and art may require additional shipping charges as noted.
  • Expedited shipping (overnight or 2 day) is available at an additional charge in check-out. 
  • We are unable to ship to PO Box and military addresses.
  • We do not currently offer international shipping. 
  • Additional shipping charges will apply for shipments to Hawaii and Alaska. Customer care will contact you upon order to provide a shipping quote. 

RETURNS

  • Outpost accepts timely returns (within 21 days of our original shipping date) for unworn, unwashed, and undamaged items with price tags intact.
  • Certain merchandise, including swimwear, books and apothecary items are Final Sale and may not be returned.
  • Original packaging must be intact in sellable condition. 
  • Exchanges/Refunds are processed within 14 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed.
  • We will refund the credit card used for the original purchase for the purchase price of the merchandise, excluding shipping cost. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. 
  • We have the right to deny credits if the merchandise returned does not meet our return policy requirements. Any product returned outside of the 21-day return policy are at the discretion of Outpost and may not be accepted or only accepted for site credit.
  • If you have any question regarding return/exchange, please phone or email us Monday through Friday (except holidays) between 10AM – 5 PM CST. 

SALES TAX

  • Sales Tax will be added to orders shipping within Alabama and Florida. 

DAMAGES

  • Should your order arrive damaged, please contact Customer Care immediately by email or phone. Please also provide images of damage so that the issue can be resolved as quickly as possible via the mitigation process.

PRIVACY

  • Outpost will not sell or give out payment, shipping or contact information. Information provided via purchases, newsletter and account sign ups, or customer service is private and secure.
1 Shipping
1.1 When will my order arrive
Orders are shipped within 24 hours of purchase and will arrive via UPS or USPS with 3-5 days.
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